Privacy Policy

BJ Lucas Property Maintenance

Last updated: January 2026

BJ Lucas Property Maintenance (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We may collect the following personal information when you submit a form, request a quote, or contact us:

Full name
Phone number
Email address
Property address
Details about your enquiry or requested services

This information may be collected via:

Our website
Facebook or Instagram lead forms
Phone calls, text messages, or email communications

2. How We Collection Your Information

We collect personal information directly from you when you:

Submit an online form
Request a quote
Contact us via phone, email, or social media
Engage with our advertising (including Facebook, Instagram, Google lead ads)

3. How We Use Your Information

We use your personal information to:

Respond to enquiries and provide quotes
Deliver our services
Communicate with you about bookings or follow-ups
Improve our services and customer experience
Comply with legal and regulatory requirements

We do not sell or rent your personal information to third parties.

4. Disclosure of Personal Information

We may disclose your personal information only when necessary to:

Service providers who assist us in operating our business (e.g. booking, invoicing, or CRM tools)
Comply with legal obligations

All third parties are required to handle your information securely and in accordance with privacy laws.

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Your information may be stored electronically and is accessible only to authorised personnel.

6. Accessing and Correcting Your Information

You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate, out of date, or incomplete.

To do so, please contact us using the details below.

7. Cookies and Online Tracking

Our website may use cookies or similar technologies to improve user experience and website performance. These do not personally identify you.

8. Facebook and Third-Party Platforms

When you submit your information through Facebook or Instagram lead forms, your data is also subject to Meta’s privacy policies. We only use the information provided to contact you regarding your enquiry.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

BJ Lucas Property Maintenance
📧 Email: info@bjlucas.com.au
📞 Phone: 0413 714 117
🌐 Website: https://www.bjlucas.com.au